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取貨指引及詳情

1. 完成訂購貨品後, 客人必需於指定日期及時間親臨以下取貨地點, 到相關的參展商攤位內取貨。

2. 客人領取貨品時,需提供發票 (invoice) 電郵之列印本(不接受電子本, 例如手機, 平板電腦等),提供訂購時登記的聯絡電話號碼,出示有效之身份證明文件,以作身份核對之用。如客人沒有提供以上任何一項資料,主辦單位有權拒絕閣下領取貨品。

3. 取貨地點

地點: 九龍灣國際展貿中心 (KITEC) 3樓 Star Hall

4. 取貨日期及時間

2019年10月31日-11月2日 (星期四至星期六), 中午12:00 – 晚上8:00

2019年11月3日(星期日), 上午11:00 – 下午6:00

5. 訂購一經接納,不設取消、退貨、更換顏色或款式,所收款項將不獲退還

6. 如指定取貨日期內仍未領取該貨品,主辦單位將會自行處理有關貨品。恕不設退款或作另行通知。

取貨, 訂購, 付款

1. 我已成功訂購今次預購活動的優惠貨品, 我能在哪裡取貨?

完成訂購貨品後, 客人必需於指定日期及時間親臨以下取貨地點, 到相關的參展商攤位內取貨。

取貨地點: 九龍灣國際展貿中心 (KITEC) 3樓 Star Hall

取貨日期及時間: 2019年10月31日-11月2日 中午12:00 – 晚上8:00; 2019年11月3日 上午11:00 – 下午6:00

2. 我需要準備甚麼文件, 作為取貨時之用?

客人領取貨品時,需提供發票 (invoice) 電郵之列印本(不接受電子本, 例如手機, 平板電腦等),提供訂購時登記的聯絡電話號碼,出示有效之身份證明文件,以作身份核對之用。如客人沒有提供以上任何一項資料,主辦單位有權拒絕閣下領取貨品。

3. 我可否經電話訂購

我們不接受電話訂購。如您未能尋找到您所需貨品, 我們的的客戶服務代表樂意協助您。

請聯絡我們的客戶服務團隊, 電話號碼: 852 2331 8280, 辦公時間: 上午9時至下午6時, 星期一至星期五, 公眾假期除外。或電郵至 online.hk@globaloutsourceasia.com

基於保安理由, 我們未能透過電話替您查看訂購記錄。

4. 我可否於網上下單後, 並於門市分店內取貨

抱歉, 本次預購優惠活動只限於指定地點及時間取貨。

5. 如何得知下單成功

當您在我們的網站成功地下訂單,您將收到一封包含訂單和發票的電子郵件。

6. 我可否更改或取消我的訂單

抱歉, 訂購一經接納,不設取消、退貨、更換顏色或款式。如有任何疑問, 請聯絡我們的客戶服務團隊, 電話號碼: 852 2331 8280, 或電郵至online.hk@globaloutsourceasia.com

7. 我該如何結帳

我們接受信用卡Mastercard, Visa, American Express and PayPal付款

8. 為什麼我的訂單被取消

很抱歉您的訂單被取消,取消的原因通常是由於付款問題、貨品庫存問題或我們網站上的技術錯誤。請聯絡我們的客戶服務團隊, 電話號碼: 852 2331 8280, 辦公時間: 由上午9時至下午6時, 星期一至星期五, 公眾假期除外。或電郵至online.hk@globaloutsourceasia.com。

9. 我可否於網站上使用我的禮券

抱歉, 我們未能提供這個選項

10. 為什麼我的訂單被退款

很抱歉您的訂單被退款, 如有不便, 敬請原諒。請聯絡我們的客戶服務團隊, 電話號碼: 852 2331 8280, 辦公時間: 由上午9時至下午6時, 星期一至星期五, 公眾假期除外。或電郵至online.hk@globaloutsourceasia.com。

11. 我在購買時被要求提供的「卡驗證碼」是什麼?

「卡驗證碼」是印刷在卡背面簽名欄末端的3 位數。

12. 我沒有PayPal賬戶和信用卡/支付卡。我可以透過銀行轉賬/現金存款/現金支付嗎?

抱歉, 我們未能提供這個選項

13. 如何訂購?(分步指南)

選擇您想要的產品,輸入所需數量,然後點擊「添加到購物籃」。點擊右上角的「購物車」 後將顯示您完整的購物籃清單。點擊頁面底部的「結帳」。這將帶您到結帳表並需要輸入詳細資料,例如結算、交貨和付款細節等。

貨品查詢

1. 如何查詢產品

請電郵至online.hk@globaloutsourceasia.com。

2. 有關嬰兒手推車及嬰兒汽車安全座椅的保養

請參閱產品上有關保養事宜的資訊

其他問題

1. 請問能否提供安裝服務

請向相關供應商查詢。

2. 如何聯絡到您

請聯絡我們的客戶服務團隊

電話號碼: 85223318280 電郵至: online.hk@globaloutsourceasia.com

我們的客戶服務熱線辦公時間: 上午9時至下午6時, 星期一至星期五, 公眾假期除外


3. 您如何防止網站詐騙?

我們的商業銀行符合PCI標準委員會的PCI DSS安全標準。所有付款都進行全面的風險管理驗證,如3D安全,並實時處理。

4. 如何得知更多銷售條款及細則?

Collection instructions

1. Customer must collect the goods in person at the booth of relatively exhibitors at designated date, time, and location upon order confirmation.

2. When you collect the goods, you will be required to show your printed email invoice (electronic version is not accepted), registered contact number and document for identity verification. If you fail to provide the above mentioned, the Organizer has the right to refuse you for your pick up.

3. Redemption Location

Venue: Star Hall, 3/F, Kowloon Bay International Trade and Exhibition Centre

4. Collection Date and Time

31 Oct-2 Nov 2019 (Thursday to Saturday), 12:00nn - 8:00pm

3 Nov 2019 (Sunday), 11:00am - 6:00pm

5. Order cannot be cancelled, refunded or exchanged upon confirmation.

6. For any merchandises not picked up within the above date, the Organizer reserves the rights to handle by any means without refund and prior notice.

Goods collection, orders & payment

1. My pre-order is confirmed, where can I collect the goods?

Customer must collect the goods in person at the booth of relatively exhibitors at designated date, time, and location upon order confirmation.

Redemption location: Star Hall, 3/F, Kowloon bay International Trade and Exhibition Centre.

2. What kind of documents are needed for goods collection?

When you collect the goods, you will be required to show your printed email invoice (electronic version is not accepted), registered contact number and document for identity verification. If you fail to provide the above mentioned, the Organizer has the right to refuse you for your pick up.

3. Can I call to place an order?

We don’t accept phone orders, but if you can’t find an item, our customer service representative can assist you. Please contact our customer care team by phone on 852 2331 8280, from 9am - 6pm Mondays - Fridays, except public holiday, or email us online.hk@globaloutsourceasia.com. For security purposes, we are unable to checkout the order over the phone for you.

4. Can I place my order online and collect it in retail stores?

Sorry, the merchandise of this pre-order sale can only be picked up at designated location within designated period.

5. How do I know if my online order has been successful?

When you place an order on our website, you will receive an email containing your order and invoice.

6. Can I amend or cancel my order?

Sorry, we don’t offer the options to amend, cancel or exchange existing orders once they have been placed. Should you have any enquiry, please feel free to contact our customer care team by email at online.hk@globaloutsourceasia.com or by phone on 852 2331 8280.

7. How do I pay you?

We accept Mastercard, Visa, American Express and PayPal.

8. Why has my order been cancelled?

We apologise that your order has been cancelled, the reasons for cancellation are normally due to a payment problem, stock issue or a technical error on our website. Please contact us via email at online.hk@globaloutsourceasia.com or call us on 852 2331 8280 from 9am - 6pm Monday - Friday, except public holiday.

9. Can I use my gift vouchers (paper) on your website?

Sorry, we don’t offer this option for now.

10. Why has my order been refunded?

Please accept our apologies if this has caused any confusion. If you have any further questions about this refund, please contact us by phone on 852 2331 8280, from 9am - 6pm Mondays - Fridays, except public holiday, or email us at online.hk@globaloutsourceasia.com.

11. What is the ‘Card Validation Code’ I’ve been asked for during my purchase?

The Card Validation Code (CVC) is the last three small numbers printed on the back of your credit or debit card. Turn your card over, and look at the signature strip. You will see some printed numbers. The last three digits are separated from the others by a space. These last three digits is your Card Validation Code.

12. I do not have a Paypal account nor a credit/debit card. Can I pay via bank transfer/cash deposit/cash via mail?

We are sorry that we do not offer that option.

13. How do I make an order? (Step-by-step guide)

Select the product you want, enter the quantity you need, and click "add to basket". Click on the "shopping cart" at the top right hand - your full shopping basket will be displayed. Click on "checkout" at the bottom of the page. This will bring you to checkout form - you would need to enter in details such as billing, delivery and payment details.

Product enquiry

1. How do I enquire about a product?

Please email online.hk@globaloutsourceasia.com.

2. What is the Guarantee on Pushchairs, Strollers and Car Seats?

Please see the product's description for warranty information.

Other questions

1. Do you offer home assembly service?

Please contact with supplier for details.

2. How do I contact you?

You can contact our customer service team.

Hotline: 852 2331 8280

online.hk@globaloutsourceasia.com.

Our customer service hotline operates from:

Monday to Friday (9am to 6pm).

Closed on Saturday, Sunday & Public Holidays

3. How do you prevent fraud on your website?

Our merchant bank is in accordance with the PCI DSS security standard of the PCI Standard Council. All payments undergo comprehensive risk management verification, such as 3D secure, and are processed in real time.

4. Where can I know more Terms and Conditions?

Please go to our Terms and Conditions page.