Defective items can be exchanged within 14 days of purchased, but must be returned in an unused condition, in their original state and packaging. Exchange request will not be accepted if exceeds the above specific timeframe.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as:
- All sale items or gift cards
- For personal hygiene purposes, merchandise categories under toiletries, underwear (inner garments), lingerie & accessories, bedding, feeding items (unless faulty) and food items
WRONG ITEM SENT BY US
For any wrong item sent to you, we will provide the right item and retrieve the wrong one at our cost. An exchange can be provided or a refund may be processed based on customer preference.
Please understand that returns caused by the following reasons cannot be handled as a wrong item return.
- The actual appearance or colour of the products may differ from that shown in the photos, the actual products will prevail.
- Due to lighting or colour difference of computer monitors, resulting in some slight colour variations between the actual product and the photo.
- All measurements and weights are approximate. Specifications information on product details page is for your reference only; due to the manual measurement, different batches of orders or individual measuring methods, it may be slightly different from your measurements.
WRONG SIZE PURCHASE / EXCHANGES / RETURNS
For wrong size purchased, returns or products exchanges, the delivery fees incurred in the exchange are borne by customers. Please note that no cash or credit card refund will be given. All exchanges would have to be for items of the same value or higher.
Please note: The goods are your responsibility until they reach our address below. We are not responsible for any item(s) that are lost or damage in transit. Once we have received the item in good condition, we will proceed with the exchange as agreed.
Return Address: Unit D, 13A/F, Gemstar Tower, No.23 Man Lok Street, Hung Hom, Kowloon, Hong Kong
Please contact our customer service at firstname.lastname@example.org and include your order number, invoice, date of purchase, product name and reason for return or exchange. Once delivered, the delivery and assembly charges are non-refundable.